Support coordinators keep a shortlist. Either you are on it, or you are losing referrals to whoever is.
Seven questions to find your gap — and the exact steps to close it.
We hold 14 coordinator relationships for one provider. Not one has gone quiet. This shows where yours stand.
What type of NDIS support does your organisation deliver?
This changes the dollar value we use to calculate your gap.
What this assessment measures
A practical view of referral concentration and coordinator dependency.
The assessment examines the number of active coordinator relationships in your organisation, how concentrated referrals are, how consistently new relationships are developed and whether referral activity is growing or declining. The result is an operational risk tier and a prioritised roadmap, not a clinical, regulatory or financial determination.
It is designed for NDIS providers that want to understand whether growth depends on a small number of personal relationships. The questions focus on organisation-level activity. Do not enter participant names, health information, case notes or other sensitive personal information.
Your answers are used to calculate the assessment result and prepare the requested follow-up. They do not authorise automated outreach or replace human judgement about provider relationships. Review how Build n Bloom handles submitted information in the privacy policy.
If you want sector context before answering, review the NDIS referral benchmark and then return to compare your current relationship coverage.
Use the result as a structured conversation with the person responsible for referrals. Check the relationship count against the CRM, inbox, referral register or other source your team actually maintains. Then identify which relationships are active, when each was last contacted, how much activity depends on the same small group, and whether somebody is accountable for developing new connections. A risk tier is most useful when it leads to an owner, a review date and a small number of observable next actions.
The assessment does not establish the number of coordinators available in your service area, predict future referrals, value a participant relationship or decide that automated outreach is appropriate. A result can also be distorted by incomplete records or different interpretations of “active”. Revisit it after checking the underlying evidence and whenever service areas, capacity or referral ownership changes.
Keep the result inside the legacy NDIS continuity and support context described on the NDIS services and resources page. If a follow-up workflow involves personal information, messaging or automated preparation, review the human-review and data-control principles before deciding what should change.