A coordinator engages with your intake pathway within 90 days — guaranteed.
Or we refund every dollar. The database is yours regardless.
The Referral Agent builds a Coordinator Intelligence System — 200+ coordinators mapped, personalised outreach running continuously in your service area, every warm reply routed to you within minutes.
Sydney SIL provider: five coordinators put their hands up in the first nine days after go-live
The problem
The average SIL provider has 4 active coordinator relationships.
The top quartile has 23.
14
coordinator relationships held for one provider — none gone quiet
4
avg coordinator relationships
1 Jul 2026
SIL mandatory registration
An unfilled SIL bed bleeds plan revenue every day it sits empty. Most providers absorb this silently — not because the demand isn't there, but because the outreach infrastructure isn't.
Coordinator posts have a short response window. Multiple providers reply to every accommodation post, and the replies that land are the specific, timely ones. The Referral Agent surfaces posts and replies inside that window and routes them directly to you.
From mid-2026, the NDIS Navigator model phases out personal SC relationships. Providers who rely on 3–5 personal contacts have an expiry date on their referral pipeline. The 1 July 2026 SIL mandatory registration deadline accelerates that pressure.
The system goes live in 3 weeks. A provider who starts today is in active outreach before that deadline. A provider who waits six weeks isn't.
How it works
What the Referral Agent does
Three components. One install. Runs without you after go-live.
We map every coordinator in your area
Apollo-sourced list of 200+ support coordinators, specialist SCs, OTs, and hospital discharge planners operating in your suburb and region. Names. Verified emails. Service types. This is your database — you own it permanently.
Personalised outreach runs continuously — building your intelligence database every month
6 phases: recognition → competence → reliability → specific capacity → social proof → standing offer. Plain text emails sent from your provider name. No branding. Reads like your ops manager sent it. Every response pattern logged to your coordinator database.
Warm replies route to you within minutes
When a coordinator replies, the system flags it instantly and forks them out of the sequence. You receive a notification with full context. You take over the conversation. The outreach built the warm lead — the relationship is yours from that point forward.
Install timeline: 3 weeks. Week 1: database build and sequence configuration. Week 2: domain warmup and sequence review. Week 3: go-live. In the install we publish numbers for, five coordinators put their hands up in the first nine days after go-live.
Case study
Sydney. A startup SIL provider. Nine days.
Before install
- —Zero referral history — a startup provider
- —15 manual Facebook replies sent, none converted
- —No coordinator network, no follow-up cadence
- —Outreach was one person, a phone, and a Facebook feed
Day 0
Go-live — list built, monitoring on, outreach running
Day 9
5 support coordinators put their hands up
Day 90
Guarantee point: 5 confirmed conversations, or a full refund
Economics
$45k–$65k
annual revenue per SIL placement
90 days
guarantee window — or a full refund
A coordinator actively engages with your intake pathway within 90 days, or a full refund of the install fee. Exact pricing is shared in the diagnostic.
No commitment · No cost · One provider per service area
Explainer
Watch the 8-minute explainer
How the system works, what happened for the Sydney SIL provider we installed for, and what we're offering.
A note on AI in NDIS
A lot of NDIS operators hear “AI” and think Robodebt. That association is understandable. This system sends emails to support coordinators. That is the entire scope of what it touches.
It does not make funding decisions. It does not assess participants. It does not generate clinical documentation. It does not interact with participants at any point.
AI that does the admin. Humans that do the care. That line does not move.
The guarantee
90
days for a coordinator to actively
engage with your intake pathway.
Or your money back.
Not an email opened. A coordinator who asked about a participant, requested capacity information, or sent a referral. The guarantee is documented in a one-page terms letter, signed before you pay anything.
If that doesn't happen within 90 days — we refund in full. The coordinator database and templates are yours to keep regardless.
Documented · Signed before payment · Full database yours to keep
What's included
What the install includes
A coordinator actively engages with your intake pathway within 90 days, or a full refund of the install fee. Exact pricing is shared in the diagnostic.
Managed + Consulting
Managed for you
Pricing shared in the diagnostic
- 200+ coordinator database, yours permanently
- Coordinator Intelligence System configured and live
- We manage the sequence and reply routing
- Monthly strategy call with your team
- Ongoing coordinator outreach optimisation
- Full refund guarantee — documented and signed
No payment now. Everything starts with the diagnostic call.
The diagnostic is 20 minutes.
5 questions about your current coordinator pipeline. Based on your answers, you'll receive a written coordinator gap analysis — how many active referral sources are in your area, and what the gap between your current pipeline and a systematised one costs you per week.
The report is yours whether we work together or not.
Book 20-Minute DiagnosticMandatory SIL registration is now in force. System goes live in 3 weeks.
Build n Bloom · ABN 18 494 272 134