A coordinator engages with your intake pathway within 90 days — guaranteed.
Or we refund every dollar. The database is yours regardless.
The Referral Agent builds a Coordinator Intelligence System — 200+ coordinators mapped, personalised outreach running continuously in your service area, every warm reply routed to you within minutes.
Western Sydney provider: 3 → 8 active coordinator relationships in 90 days
The problem
The average SIL provider has 4 active coordinator relationships.
The top quartile has 23.
$411/day
per unfilled SIL bed
4
avg coordinator relationships
1 Jul 2026
SIL mandatory registration
Every unfilled SIL bed costs $411 per day in lost plan revenue. A vacancy that sits for 30 days costs $12,330. Most providers absorb this silently — not because the demand isn't there, but because the outreach infrastructure isn't.
Providers who respond to coordinator inquiries within 1 hour close 40–60% more referrals than those responding in 6–12 hours. The Referral Agent flags replies within minutes and routes them directly to you.
From mid-2026, the NDIS Navigator model phases out personal SC relationships. Providers who rely on 3–5 personal contacts have an expiry date on their referral pipeline. The 1 July 2026 SIL mandatory registration deadline accelerates that pressure.
The system goes live in 3 weeks. A provider who starts today is in active outreach before that deadline. A provider who waits six weeks isn't.
How it works
What the Referral Agent does
Three components. One install. Runs without you after go-live.
We map every coordinator in your area
Apollo-sourced list of 200+ support coordinators, specialist SCs, OTs, and hospital discharge planners operating in your suburb and region. Names. Verified emails. Service types. This is your database — you own it permanently.
Personalised outreach runs continuously — building your intelligence database every month
6 phases: recognition → competence → reliability → specific capacity → social proof → standing offer. Plain text emails sent from your provider name. No branding. Reads like your ops manager sent it. Every response pattern logged to your coordinator database.
Warm replies route to you within minutes
When a coordinator replies, the system flags it instantly and forks them out of the sequence. You receive a notification with full context. You take over the conversation. The outreach built the warm lead — the relationship is yours from that point forward.
Install timeline: 3 weeks. Week 1: database build and sequence configuration. Week 2: domain warmup and sequence review. Week 3: go-live. First coordinator conversations typically arrive within days of launch.
Case study
Western Sydney. 12 SIL homes. 21 days.
Before install
- —3 active coordinator relationships
- —3 referral conversations in 6 months
- —12 SIL homes — multiple beds unfilled
- —$411/day per unfilled bed in lost revenue
Day 21
5 confirmed coordinator conversations
Day 45
1 SIL placement confirmed
Day 90
8 active coordinator relationships
Economics
$45k–$65k
annual revenue per SIL placement
$3,500
install cost
Install cost is less than 9 days of vacancy revenue on a single unfilled SIL bed. The pattern across every install is consistent — coordinator conversations start arriving within the first 3 weeks, every time.
No commitment · No cost · One provider per service area
Explainer
Watch the 8-minute explainer
How the system works, what happened with the Western Sydney provider, and what we're offering.
A note on AI in NDIS
A lot of NDIS operators hear “AI” and think Robodebt. That association is understandable. This system sends emails to support coordinators. That is the entire scope of what it touches.
It does not make funding decisions. It does not assess participants. It does not generate clinical documentation. It does not interact with participants at any point.
AI that does the admin. Humans that do the care. That line does not move.
The guarantee
90
days for a coordinator to actively
engage with your intake pathway.
Or your money back.
Not an email opened. A coordinator who asked about a participant, requested capacity information, or sent a referral. The guarantee is documented in a one-page terms letter, signed before you pay anything.
If that doesn't happen within 90 days — we refund in full. The coordinator database and templates are yours to keep regardless.
Documented · Signed before payment · Full database yours to keep
Pricing
What it costs
Install cost is less than 9 days of vacancy revenue on a single unfilled SIL bed.
Self-Managed
$3,500 install
+ $300/month
- 200+ coordinator database, yours permanently
- Coordinator Intelligence System configured and live
- Warm reply routing to your inbox
- You manage conversations after routing
- Full refund guarantee — documented and signed
Managed + Consulting
$3,500 install
+ $500/month
- Everything in Self-Managed
- We manage the sequence and reply routing
- Monthly strategy call with your team
- Ongoing coordinator outreach optimisation
- Full refund guarantee — documented and signed
No payment now. Everything starts with the diagnostic call.
The diagnostic is 20 minutes.
5 questions about your current coordinator pipeline. Based on your answers, you'll receive a written coordinator gap analysis — how many active referral sources are in your area, and what the gap between your current pipeline and a systematised one costs you per week.
The report is yours whether we work together or not.
Book 20-Minute Diagnostic1 July SIL registration deadline: 2 months away. System goes live in 3 weeks.
Build n Bloom · ABN 18 494 272 134