The Build n Bloom Workflow & Agent Guarantee

This voluntary guarantee applies to a paid Firm Capacity Blueprint and, if you separately buy it, the workflow-and-agent installation identified in your written engagement documents agreed from 27 September 2026. The Blueprint maps one agreed revenue path, fully designs three connected opportunities and ranks a first installation. An installation covers only the agreed workflow, its essential agents, integrations, review steps and operating instructions.

You pay the agreed Blueprint fee upfront. Once we have delivered the complete Blueprint and held the agreed review, you have 14 calendar days to tell us by email that it was not worth the fee. You do not need to identify a defect or accept a correction. We refund the Blueprint fee actually paid within five business days, and you keep the Blueprint. You do not have to buy an installation. A recommendation to simplify, use existing tools, defer or not build can be a valid and useful result.

If you choose the first related Build n Bloom installation, we credit your Blueprint fee paid once. It remains a separate quote, and your Blueprint refund promise remains. That quote records the related recommendation, currency, tax, any earlier refund or credit, and any amount that would exceed its professional-service price. It must expressly resolve any unapplied amount before acceptance: there is no implied cash remainder, carry-forward credit, currency conversion or tax treatment. A refunded Blueprint fee cannot be credited, and the credit cannot be applied twice or to another installation.

Before an installation starts, the separate written scope identifies the workflow, essential agents, representative test material, acceptance tests, delivery date, client and third-party dependencies, price, deposit and restoration or handover plan. The installation deposit is due to begin work; the remaining balance is due only on written acceptance. The tests cover the agreed behaviour we control, including required outputs, traceability, permissions, human review and safe-stop behaviour. They do not guarantee revenue, savings, adoption, professional correctness or client decisions. An independent vendor outage is outside this voluntary promise, but it does not excuse a failure of our agreed configuration or integration work.

If the agreed core workflow or an essential agent fails the written acceptance tests, we correct and retest the failure at no extra charge. We have one correction period of 10 business days after receiving the access and evidence identified in the written scope. A genuine client or third-party dependency pauses that period only if we document it and agree a revised date with you. If it still fails, you may stop the installation. Within five business days, we refund all installation fees actually paid for that workflow, excluding amounts covered by the credit, plus the Blueprint fee actually paid for that recommendation only if it has not already been refunded. We reconcile the credit, earlier refunds and fees actually received so the same payment is not refunded twice. No remaining installation balance is due, and we complete the agreed restoration and handover at no extra charge.

The written installation scope identifies the delivery date and its dependencies. If we miss that date for reasons within our control, you may choose a revised written delivery plan at no extra charge or end the installation and receive the installation fees actually paid within five business days; the Blueprint remains subject to its own guarantee unless the workflow failure remedy applies. Thirty calendar days of stabilisation starts on written acceptance. During that period, an in-scope failure against the agreed tests is corrected without charge. A failure reported during stabilisation remains eligible for correction and the workflow failure remedy even when the correction period ends after day 30.

Ongoing support, monitoring, provider changes and new work are a separate choice and scope. They do not renew or extend the installation guarantee, and there is no automatic retainer. For a separately scoped support service, the written scope identifies its service checks. If an agreed service check fails, we correct it at no extra charge within 10 business days after receiving the scope-identified evidence. If it remains unresolved, you may end that support service; within five business days we refund the fee actually paid for the affected billing period and no future support balance is due. This support remedy does not create an installation or Blueprint refund.

Email info@buildnbloom.io with your engagement reference and a short description of the guarantee request. For an installation failure, identify the relevant agreed test and what occurred. Do not email confidential client files; we will agree a permitted way to inspect supporting evidence. We charge no claim or assessment fee. We reimburse reasonable expenses necessarily incurred in making a valid claim; send the details and receipts to the same address.

For a new engagement covered by this guarantee, the written engagement documents must include these terms or give you a more favourable remedy; they do not remove or reduce this published voluntary guarantee. The 14-day Blueprint satisfaction window and 30-day stabilisation period do not limit any rights or remedies you have under law. Existing signed client agreements are not amended by these new-business terms.

Build n Bloom Business Solutions, trading as Build n Bloom · ABN 18 494 272 134

35 Thomas Street, East Cannington, Western Australia, Australia

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.