About Build n Bloom
We've operated
the businesses
we automate.
The referral systems, the incident logs, the compliance stacks, the roster checks — we ran them manually before we built agents to replace them. That's the difference.
The Only
Build n Bloom is the only AI agent firm that diagnoses the specific job before installing the specific agent — for small-business operators who can't grow past the ceiling of what they personally operate.
For operators who decide
“My business isn't going to depend on a human doing a job an agent can do.”
26
SDA homes scaled from zero
Co-Founder
Richard Opondo
Director of Marketing & Strategy
Five years as an NDIS operations manager — helped scale a provider from zero to 26 SDA homes. Saw firsthand how manual processes become structural ceilings. Now leads client strategy, go-to-market, and the operational architecture behind every agent deployment.
26
SDA homes scaled from zero
Co-Founder
Richard Opondo
Director of Marketing & Strategy
Five years as an NDIS operations manager — helped scale a provider from zero to 26 SDA homes. Saw firsthand how manual processes become structural ceilings. Now leads client strategy, go-to-market, and the operational architecture behind every agent deployment.
0 → 26
SDA homes scaled
13 yrs
Combined operational experience
3 wks
Diagnostic to live agent
90 days
Performance guarantee
The Team
We didn't study operations
from the outside. We ran them.
26
SDA homes scaled from zero
Co-Founder
Richard Opondo
Director of Marketing & Strategy
Five years as an NDIS operations manager — helped scale a provider from zero to 26 SDA homes. Saw firsthand how manual processes become structural ceilings. Now leads client strategy, go-to-market, and the operational architecture behind every agent deployment.
8 yrs
NDIS operations management
Co-Founder
Rayan Ratego
Director of Artificial Intelligence
Eight years in NDIS operations — managed rosters, compliance, incident intake, and referral pipelines at scale. Understood the problem deeply enough to engineer the solution. Now architects and builds every AI agent in the stack, from LLM orchestration to voice AI.
How We Think
Four principles. Zero fluff.
Install, not subscribe
We don't sell SaaS. We install agents that do specific jobs on your infrastructure, connected to your tools. The agent runs — you measure the result.
Guarantees, not promises
Every agent ships with a hard performance metric and a defined window. If it misses, we rebuild at no cost. Almost no one else in this space offers that.
Architecture, not effort
Growth built on human heroics is a structural vulnerability. We replace repeating manual jobs with engineered process — so the business runs without depending on any single person.
Strategy, build, and operations — under one roof
We don't hand you a tool and walk away. We map your processes, design the agent architecture, build it, deploy it, and keep it running. Done-for-you, end to end.
Data privacy and compliance are non-negotiable.
Every agent we install follows industry standards for security and confidentiality — from healthcare (NDIS compliance) to financial services. Full audit trails, access controls, and Data Processing Agreements on every deployment. Your data, and your participants' data, stays safe.
The Origin
From operators to architects.
Operations
13 years running the jobs ourselves
Before Build n Bloom existed, we were the operators. Combined 13 years as NDIS operations managers — rostering, compliance, incident intake, referral pipelines, claims. We scaled a provider from zero participants to 26 SDA homes. We know what breaks, because we were the ones it broke on.
The Problem
We hit the ceiling that effort can't fix
At 26 homes, every manual process became a liability. Compliance tracking lived in spreadsheets. After-hours incidents ran on phone calls and memory. Referrals depended on whoever had time to chase them. The operation didn't need more people — it needed a different architecture.
The Pivot
We built the agents we wished we had
We studied AI engineering — LLMs, workflow orchestration, voice AI — and built the tools that would have changed everything for us as operators. The Referral Agent. The Triage Agent. The Compliance Agent. Each one designed by people who had done the job manually for years.
Build n Bloom
Now we install them for every service business
The problems we solved in NDIS exist in every service industry — trades, allied health, logistics, professional services. Manual jobs that depend on a person, repeat on a schedule, and cost more than anyone realises. We install agents that own those jobs. Same operators. Bigger mission.
Thirty minutes to know exactly
what your operation is leaking.
We map every manual job, calculate the real cost, and recommend which agent to deploy first. No pitch until we know the numbers.