About Build n Bloom
Built to help businesses thrive
with AI — not drown in it.
Where most agencies push tools and templates, we deliver complete done-for-you agent installations — strategy, build, and ongoing operations under one roof.
13
Years combined in operations management
0 → 26
SDA homes scaled as operators
AU & US
Clients served across two markets
3 weeks
Assessment to live agent deployment
The Team
We didn't study operations
from the outside. We ran them.
13 years of combined experience as NDIS operations managers. We scaled a provider from zero to 26 SDA homes — then built the AI agents we wished we'd had the entire time. Now we install them for service businesses across Australia and the US.
Richard Opondo
Co-Founder — Director of Marketing & Strategy
Five years as an NDIS operations manager — helped scale a provider from zero to 26 SDA homes. Saw firsthand how manual processes become structural ceilings. Now leads client strategy, go-to-market, and the operational architecture behind every agent deployment.
Rayan Ratego
Co-Founder — Director of Artificial Intelligence
Eight years in NDIS operations — managed rosters, compliance, incident intake, and referral pipelines at scale. Understood the problem deeply enough to engineer the solution. Now architects and builds every agent in the stack, from LLM orchestration to voice AI.
How We Think
Four principles. Zero fluff.
Install, not subscribe
We don't sell SaaS. We install agents that do specific jobs on your infrastructure, connected to your tools. The agent runs — you measure the result.
Guarantees, not promises
Every agent ships with a hard performance metric and a defined window. If it misses, we rebuild at no cost. Almost no one else in this space offers that.
Architecture, not effort
Growth built on human heroics is a structural vulnerability. We replace repeating manual jobs with engineered process — so the business runs without depending on any single person.
Strategy, build, and operations — under one roof
We don't hand you a tool and walk away. We map your processes, design the agent architecture, build it, deploy it, and keep it running. Done-for-you, end to end.
Data privacy and compliance are non-negotiable.
Every agent we install follows industry standards for security and confidentiality — from healthcare (NDIS compliance) to financial services. Full audit trails, access controls, and Data Processing Agreements on every deployment. Your data, and your clients' data, stays safe.
The Origin
From operators to architects.
13 years running the jobs ourselves
Before Build n Bloom existed, we were the operators. Combined 13 years as NDIS operations managers — rostering, compliance, incident intake, referral pipelines, claims. We scaled a provider from zero participants to 26 SDA homes. We know what breaks, because we were the ones it broke on.
We hit the ceiling that effort can't fix
At 26 homes, every manual process became a liability. Compliance tracking lived in spreadsheets. After-hours incidents ran on phone calls and memory. Referrals depended on whoever had time to chase them. The operation didn't need more people — it needed a different architecture.
We built the agents we wished we had
We studied AI engineering — LLMs, workflow orchestration, voice AI — and built the tools that would have changed everything for us as operators. The Referral Agent. The Triage Agent. The Compliance Agent. Each one designed by people who had done the job manually for years.
Now we install them for every service business
The problems we solved in NDIS exist in every service industry — trades, allied health, logistics, professional services. Manual jobs that depend on a person, repeat on a schedule, and cost more than anyone realises. We install agents that own those jobs. Same operators. Bigger mission.
Thirty minutes to know exactly
what your operation is leaking.
We map every manual job, calculate the real cost, and recommend which agent to deploy first. No pitch until we know the numbers.