Richard Opondo

Five years as an NDIS operations manager. Helped scale a provider from zero participants to 26 SDA homes — rostering, compliance, coordinator outreach, incident management, all of it done manually at first.

At 26 homes, the operation hit a ceiling that effort alone couldn't fix. More staff solved headcount problems. It did nothing for the underlying architecture. The same manual jobs kept accumulating cost and risk — just at higher volume.

That ceiling is why Build n Bloom exists. The problems we solved in NDIS — after-hours incidents running on phone calls, compliance documentation living in spreadsheets, referrals depending on whoever had time — are structural. They exist in every service business. We built agents that own those jobs.

At Build n Bloom, Richard leads client strategy, go-to-market, and the operational architecture behind every agent deployment. Every engagement starts with an Operational Diagnostic — a diagnostic process Richard designed from the same framework he used to map his own operation.