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Build n Bloom

Build toward your goals. Leave the reminders to your software.

Start with what you want the business to do. Our example joinery has three goals. Two run from enquiry to booked job, and from the job to a full invoice. The third is what Pat knows, on hand. Pat is the owner.

If your job software already sends the quote reminder and chases the overdue invoice, leave that where it is. We look for the work that carries a goal and that nothing you pay for does yet.

‘We were missing around 15–25 calls a week, sometimes 40 in peak months. […] Our answered‑call rate jumped from about 58% to 89% in the first week. We ended up booking roughly $5k of work in the first fortnight from people I’d completely forgotten about.’

Isaac Ayam, Google review.

An electrician with a small team, on an earlier system of ours.

Book a Fit Call

A 25‑minute call. No files, no homework. A written note either way.

In our example, three goals crossed the whole business

Wexcombe Joinery is a fictional joinery.

From enquiry to booked job. A quote from the enquiry, then a fitting date. Sam, the office manager, signs between them.

From the job to a full invoice. Variations agreed on site, supplier bills, then the final invoice. Pat, the owner, signs at the end.

What Pat knows, on hand. Questions about a job, then a new starter’s first week. Pat checks between them.

Example job. The business shown is not a client.

Wexcombe Joinery12 white oak cupboard doorsPat checksWexcombe Joinery12 white oak cupboard doorsPat checks

Not everything is worth building, and we say which

Every job in the example got one of four verdicts: Build, Already have it, Fix first, Leave it. Seven of the twenty were worth building, and all seven belong to the three goals.

Quote follow‑ups were “Already have it”, because a reminder is a setting. Cutting lists were “Leave it”: the estimator’s judgement, from the drawings. The workshop schedule was “Fix first”, a whiteboard and a spreadsheet to be agreed into one. The fitting date reads that schedule, so the fix comes before the build.

  • Build

    Worth building.

  • Already have it

    Software you pay for does it now.

  • Fix first

    The process needs putting right before anything sits on it.

  • Leave it

    It belongs with a person.

Three of the four send you somewhere other than a build. We give those as plainly as the first.

Build n BloomFor Wexcombe Joinery

Fit Note

What we saw
Website enquiry
What you told us
12 white oak cupboard doors
What we think might be true
Needs your prices, past jobs and terms.
What we do not know
Where the sources hold no answer
One useful next step
Quote from enquiry
Payroll
Build n BloomFor Wexcombe Joinery

The answer may be not to build.

JobVerdictReason
Quote follow-upsAlready have itBooked with the quote. A reminder is a setting.
Measure visits bookedAlready have itThe shared calendar does this now.
Website enquiry formAlready have itIt already sends to the inbox.
Snag list after fittingFix firstKept on paper. Start one list per job.
Photos of finished jobsFix firstOn three phones. Agree one folder first.
Workshop scheduleFix firstA whiteboard and a spreadsheet. Agree one.
Price list kept currentFix firstEach change needs an owner and a date.
Leave requestsFix firstAsked for in three places. Make it one.
ComplaintsLeave itPat calls each one back. Keep it that way.
Replies to reviewsLeave itPat writes them, in Pat’s own words.
Cutting listsLeave itJo’s judgement, from the drawings.
PayrollLeave itKept sealed. Nothing we build holds a key.
Hiring a fitterLeave itWho joins the team is Pat’s call.
Quote from enquiryBuildNeeds your prices, past jobs and terms.
Questions about a jobBuildThe answers sit in the job file and in Pat’s head.
Fitting date offeredBuildReads the workshop schedule, once it is one list.
Variations agreed on siteBuildAgreed by word on site. Pat needs it in writing.
Supplier bills to the jobBuildTimber bills sit apart from the job’s costing.
Final invoiceBuildHas to carry each variation and each bill.
New starter’s first weekBuildHow the work is done lives in people’s heads.

Example job. The business shown is not a client.

What gets built sits inside the tools you run

A goal is built in pieces. One piece is a Build. It is installed in your existing tools, adds no new system of record and takes three to five weeks.

Two or three pieces that must work together for one result are a Connected Build, which takes six to ten weeks. Either is tested on your real cases before you accept it in writing.

‘Understood what made HVAC jobs so different!’

Abdallah Jassir, Google review.

An HVAC business.

Build n BloomWeeks
Evidence CheckOne week
BlueprintTwo weeks
BuildThree to five weeks
Connected BuildSix to ten weeks
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Technical ReviewTwo to three daysDays

If a setting does the job, switch it on

We check the simplest fix first: a setting, a process change, a tool you already pay for. If everything on your list turns out to be a setting, the written note says so.

Sometimes it is not clear whether a piece would hold up on your jobs. An Evidence Check settles that in one week. It runs on a sample of your real cases, against a quality bar agreed with you first. It ends in go, a simpler route or no‑build.

The example on this page is fictional.

A Build is a fixed fee, with a written guarantee

A Build is quoted as a fixed fee before you commit. It is covered by our written guarantee.

Read the guarantee

Build n Bloom

The scope in writing

Scope
One accepted output a named person uses or signs
Tests
Acceptance tests on normal, adverse and incomplete cases
Review
Written acceptance
Build n Bloom

The fixed fee

You get a fixed fee in writing before you commit. It is the same for every client.

Build n Bloom
Build n Bloom

You commit

Build

Time
three to five weeks
Date
The delivery date is agreed before you pay a deposit.
Acceptance
Acceptance takes your written word.

You

Tell us what you want the business to do

On a Fit Call we start there, then follow one recent piece of work. Twenty‑five minutes with a founder, free. No files, no homework. A written note either way.

Book a Fit Call
Fit Call

Fit Note

Build n BloomFit Call

Fit Note

  1. What we saw
  2. What you told us
  3. What we think might be true
  4. What we do not know
  5. One useful next step
Written byBuild n Bloom

To keep whether or not you proceed.