Rayan Ratego

Eight years in NDIS operations. Managed rosters across multiple sites, compliance documentation cycles, incident intake at 3am, and referral pipelines that lived entirely in email inboxes. Not as a consultant — as the person responsible when something went wrong.

That vantage point — running the job before building the replacement — is the only reason the agents work. Every decision about how a Triage Agent classifies an incident, how a Compliance Agent tracks policy currency, how a Roster Agent flags SCHADS breaches before they become Fair Work liabilities — those decisions came from years of getting it wrong manually.

Rayan studied AI engineering formally after NDIS: LLM orchestration, voice AI systems, multi-agent architectures. He now architects and builds every agent in the Build n Bloom stack — from the prompt layer to the integration layer to the monitoring infrastructure that catches failures before clients notice them.

Every agent ships with a performance guarantee because Rayan built the monitoring systems to back it. The guarantee is not a sales line — it is a technical commitment that requires an architecture designed to be auditable.