The participants exist. Coordinators just aren't sending them to you.
NDIS providers: we'll install the referral system that didn't exist when we ran our own NDIS homes, so you stop guessing where next month's referrals come from.
Built and live in 21 days.
P.S. We build it, you keep it. If a coordinator hasn't reached out to you within 90 days, you get your money back — and the system stays yours regardless.
The 10-minute video shows the exact sequence that puts a provider on a coordinator's shortlist — the part every provider skips. Watch it, then book the call.
90-day coordinator engagement guarantee · Written terms before you pay anything
10 minutes · Watch before booking the call
Video not loading? book the call or email richard@buildnbloom.io.
The video names the mechanism. The call maps it to your service area.
Two quick questions, then pick a time. Your coordinator gap mapped on the call — written report yours to keep.
90 days
coordinator engagement guarantee
6–8 names
on every coordinator's shortlist
3 weeks
to go-live
Richard and Rayan
The operators behind the system.
The operators behind it
Richard & Rayan
We ran the operation we are now reading back to you. Thirteen years in the NDIS sector. Richard scaled a provider from zero to 26 homes — built on coordinator relationships, the same mechanism this system runs.
14
coordinator relationships held
0→26
homes scaled
13
years in NDIS
Fourteen coordinator relationships held for one provider. Not one has gone quiet.
This is not a vendor reading from a deck. We built the system because we needed it as operators and it did not exist. On the call we map the same mechanism to your service area. — Richard & Rayan, Build n Bloom
Before the mechanism — the deal
A coordinator actively engages your intake pathway within 90 days, or a full refund — and you keep the coordinator database either way. Full terms further down, in writing, signed before you pay anything.
What the gap is costing you
20+
live coordinator relationships the providers filling beds hold
They are not better at care. They hold enough relationships to stay top-of-mind. Most providers hold one to three.
~80
active coordinators in a typical service area
Six to eight sit on each coordinator's shortlist. Most providers have reached fewer than five. The rest are placing participants with someone else.
Every coordinator who does not know your name is placing participants in your area this week.
The diagnostic maps the exact number for your service area.
What is the gap costing your operation specifically?
Service type
Active coordinators you have not reached
17 of 20
$530,400
modeled opportunity, not a forecast
17 coordinator gap × 3 referral conversations/yr × $52,000/participant (SIL / SDA) × 20% conversion · Self-sustaining threshold: 20 active relationships
Annual participant revenue assumptions derived from NDIS Price Guide 2025–26 support catalogue rates. SIL figures based on standard ratio support across 365 days. Actual revenue varies by funding, support hours, and occupancy. Coordinator referral and capture rate estimates are indicative.
From the 30-minute call
You leave with a written report.
Yours to keep, no matter what.
Build n Bloom
Coordinator Gap Analysis
Yours to keep
Coordinator Gap Analysis
Active referral sources in your area vs. your current reach — quantified
Gap Cost Estimate
What the coordinator gap is costing you in placements at current occupancy rates
Agent Fit Assessment
Whether the Referral Agent is the right first install for your operation
Deployment Recommendation
First agent, go-live timeline, and guarantee terms — stated before you commit
Sent within 10 minutes of the call ending
The questions providers ask before booking
“Will coordinators know it's automated?”
Plain text. No branding. Sent under your provider name from a verified account. It reads like your operations manager wrote it. The reply comes back to a person the coordinator can call, not a system.
“Three coordinator relationships is already enough, isn't it?”
Three relationships is a single dependency. One coordinator changes organisations — your referral volume moves with them. The 70+ coordinators in your service area who don't know your name are placing participants elsewhere this week.
“90 days isn't long enough to see results.”
The guarantee is built around exactly that worry. It covers coordinator engagement, not placements — a coordinator asking about a participant, requesting capacity, or sending a referral. If none of that happens inside 90 days, the install fee comes back in full. You are not carrying the timing risk. We are.
“Isn't this the kind of AI that caused Robodebt?”
Robodebt automated decisions about people's money: funding, eligibility, debt recovery. This automates one thing, the introduction. It never assesses a participant, never calculates funding, never touches a care decision. AI does the admin. Humans do the care. Every coordinator reply comes back to a person on your team.
“Could this damage a coordinator we already work with?”
The sequence reads as a cold introduction and never references prior contact. Any coordinator you already have a relationship with is excluded during setup, so no existing relationship ever receives a cold email.
One installed provider — first nine days
5
support coordinators put their hands up for a conversation in the first nine days after go-live, reached without a single cold call.
How it runs: we map every active coordinator, LAC, and discharge planner in your service area. A trust-first sequence runs to all of them for 12 weeks, built to break the six beliefs coordinators hold about new providers. The moment one replies, it routes to you, warm.
One question, then pick a time
When are you looking to get started?
Every answer opens the calendar. It just tells us how to run the call.
What it costs
Less than the gap it closes, and a fraction of the alternatives.
Set against what a director actually weighs: a full-time business-development hire, or an agency that has never set foot in an NDIS service and leaves you no coordinator database when you stop paying. This is built once, run for you, and the database stays yours either way. We put the exact numbers in front of you on the call.
90 days for a coordinator to actively engage your intake pathway, or full refund. You keep the coordinator database regardless.
We take four installs a month, and we run this for one provider per service area— never two competing for the same coordinators. Once a provider in your area holds the slot, the same system is closed to you. That is the reason to find out now whether the slot is still open.
Getting onto those shortlists is the whole game. Here is why most providers never do.
The real issue
Good care is why participants stay.
It is not what brings the next one in.
We call it the care trap, and it is not a knock on how good you are. Coordinators refer to whoever has stayed front-of-mind. That runs on contact, not on care quality. So you can hold the reviews, the care model, the whole matrix, and still watch a provider with a thinner offer take the placement.
It happens because the care trap punishes focus. The more you invest in delivering good care, the less bandwidth is left for the outreach that actually brings participants to the door. Incident reports, rostering gaps, audits, support plans. The operation takes the attention, and coordinator outreach becomes whatever fits between everything else. A coffee here. A cold call when occupancy demands it. A directory listing no coordinator checks.
That is reactive, not systematic. It does not compound. And the coordinators who do not know you exist are placing participants in your area right now, referring to other providers not because those providers are better, but because they built a contact system and you did not.
This is not a care problem or a relationship problem. It is a reach problem.
Why the usual moves stop short
Cold calls get you a hello, then screened out before a relationship forms
Directories list you, alongside 80 others no coordinator scrolls through
Agencies bring traffic. Traffic is not a coordinator who refers.
Events build one real relationship at a time. There are 80 to reach.
Each of these does something. None of them puts your name on a coordinator's shortlist. That takes the 12-week consistent contact cycle coordinators actually respond to, run across every referral source in your area at once.
How it works
Coordinator Intelligence System.
Runs without you.
A structured outreach sequence to every referral source in your area — support coordinators, LACs, occupational therapists, hospital discharge planners. Not a cold email blast. A trust-first relationship sequence.
We map every active support coordinator, LAC, occupational therapist, and discharge planner working in your service area, verified and current. 40–60 relationships opened a month, one plain-text message at a time. No vacancy pitches. No mass blast.
Weeks 1–2
Recognition
The coordinator reads your name for the first time. Not a pitch. A plain-text note that references something specific about their work or their area. They don't delete it. That's the entire job of week one.
Weeks 3–4
Credibility
A second message arrives — same sender, same plain text. It demonstrates that you understand the coordinator's role and the pressures they face. They begin to associate your name with competence rather than noise.
Weeks 5–8
Reliability
A consistent cadence at reasonable intervals. The coordinator learns that contacting you produces a response. Speed and consistency are the signals coordinators use to decide whether a provider is worth referring to.
Weeks 9–12
Proof and Invitation
Evidence from coordinators who have placed participants successfully. Then a standing offer: when you have a participant who fits our profile, here is exactly how to reach us and what happens next.
When a coordinator replies, they are forked out of the sequence immediately. You get an alert with full context. You enter the conversation warm. The sequence continues for everyone else.
Why this is a different mechanism
Not email marketing.
Shortlist insertion.
Manual outreach / hiring an admin
Coordinator Intelligence System
~10 coordinators per month
40–60 new coordinators per month — 120+ a quarter
No database. Knowledge walks when staff leave.
Coordinator intel database — owned by you, permanent
No sequence logic. One email or phone call.
12-week, 6-step sequence targeting the shortlist mechanism
No reply detection. You find out when they call.
Reply forks out instantly. You're alerted with full context.
No record of who engaged
Every reply logged to your database, with full contact history
No compounding. Every month starts cold.
The database compounds. Each month more coordinators know your name.
What the system builds over time
The database is the product.
It compounds every month it runs.
Month 1
200+ coordinators mapped
Every active Support Coordinator, LAC, and discharge planner in your service area. First outreach sent. Your name exists to people who never heard of you.
Month 3
Response patterns emerging
Warm coordinators identified. Relationship status logged. The database knows who opens, who replies, and who's placed a participant with a similar provider. You inherit that intelligence.
Month 12
A commercial asset
A coordinator intelligence database with independent value. A competitor entering at month 13 starts from zero. You don't. That's the moat.
You stop being the one waiting for the phone to ring.
The outreach sequences are the method. The coordinator intelligence database is the product. You own it — regardless of whether you continue the retainer.
AI that does the admin. Humans that do the care. The system handles outreach, follow-up, and reply routing. It doesn't touch care decisions, funding calculations, or participant assessments. Every warm conversation routes to you. You make the call.
In market
How it runs at scale — and the reviews.
Scale of coordinator outreach in market
200+
coordinators mapped per area
every active referral source
6 steps
per coordinator
over a 12-week sequence
90 days
engagement guarantee
or full refund
Each coordinator runs through a 6-step sequence — follow-ups fire at weeks 2, 4, 6, 8, and 10. Reply volume compounds as coordinator names accumulate recognition across the sequence.
12+ five-star reviews · Google
Build n Bloom overall — not Referral Agent placements
Four installs a month. If a slot's open when you book, your start date is held from the call.
The guarantee
90
days for a coordinator to
actively engage with your intake pathway.
Or your money back.
If a coordinator hasn't actively engaged with your intake pathway within 90 days — full refund.
“Actively engaged” means one clear thing: a coordinator asks about a participant, requests your capacity, or sends a referral. We confirm it together from your own inbox or CRM — no interpretation, no argument. The coordinator database, the outreach sequences, and everything built stays with you regardless of outcome. Documented in a one-page terms letter, signed before you pay anything.
We guarantee coordinator engagement, not placements. Placement depends on caseload, funding, and participant preference — none of which anyone can control. If you're not sure what to do once a coordinator replies, the onboarding covers that. Converting coordinator conversations into referrals is a teachable skill. We teach it.
Documented · Signed · Yours to keep regardless of outcome
One active coordinator relationship is three to five referral conversations a year. We put the exact numbers in front of you on the call.
90 days to a coordinator engaging your intake, or your money back. The database stays yours regardless.
Common questions
What if a coordinator already has a bad impression of our organisation?
The sequence starts from a clean position — it does not reference prior contact, prior complaints, or prior history. The first message reads as a cold introduction, not a re-approach. If a specific coordinator has flagged a concern about your organisation directly, you can exclude them from the sequence manually during setup. The system is not designed to repair an actively damaged relationship — it is designed to build new ones at scale with the 70+ coordinators who have no impression of you at all.
Do I need to manage the system day to day?
No. We build and run the entire system. You don't configure it. You don't manage it. You get an alert when a coordinator replies — and you take over from there. That's your only ongoing job.
What's the guarantee exactly?
A coordinator actively engages with your intake pathway within 90 days — asks about a participant, requests capacity information, or sends a referral. That guarantee is documented in a one-page terms letter, signed before you pay anything. If it doesn't happen within 90 days, full refund. You keep the coordinator database and everything built — regardless.
How is this different from hiring someone to do outreach?
An admin doing outreach manually reaches approximately 10 coordinators per month. The system runs 40–60 new coordinators per month — 120+ in the first quarter, with every interaction logged to a coordinator intelligence database that belongs to your organisation. When staff leave, the pipeline and the database stay.
How many installs do you take per month?
Four installs per month — fixed capacity. When the month fills, the next available start moves to the following month. We don't install the same outreach system for two competing providers in the same service area. If capacity is open when you book the diagnostic, your start date is held from that point.
What happens in the 30-minute call?
You walk out with your area mapped — the exact number of active referral sources in your service area, what the gap is costing you in placements at your current occupancy rate, and a written recommendation on whether the Referral Agent fits. That mapping takes 15 minutes. The remaining 15 is yours to use. The report is yours to keep whether you proceed or not.
The coordinators placing participants this week already have providers they call first.
This is how you become one of them.
Not because those providers are better. Because they are present and you are not.
Every week this gap stays open is another week of placements, referrals, and revenue going to providers who reached out first. The 30-minute diagnostic maps the gap and what it is costing you. Written recommendation in your inbox within 10 minutes of the call ending.
Become the Provider They Call First4 installs per month · No commitment · No cost
90-day coordinator engagement guarantee · Written terms before you pay anything
Build n Bloom · ABN 18 494 272 134
Free 30-minute diagnostic call
90-day guarantee · 30 minutes · No commitment