Twelve gaps to close before anyone audits you.

The checklist takes a quick view across incident handling, compliance documentation, referral operations, claims and budget checks, rostering, and workforce credentials. A checked item means your organisation believes the control is in place. It does not confirm that the record is complete, current, correctly applied, or sufficient for a particular audit, incident, employment matter, or participant situation.

Priority labels help organise an internal review. They are not a finding by the NDIS Quality and Safeguards Commission, legal advice, an audit opinion, or a prediction about registration. The applicable law, current regulator guidance, award terms, service agreements, policies, and facts of the matter remain the authority.

Complete the checklist with the people who own the underlying work. For each item, open the source record: an incident register, policy review history, consent version, claims check, roster review, screening record, or outreach log. Record what exists, what is missing, who owns the next action, and when that action will be checked again. Do not enter participant names, health information, case notes, or other sensitive details into this page.

Use the result to choose a bounded follow-up review rather than assuming every unchecked item needs software. Some gaps are solved by clearer ownership, training, a template, or a process change. Where technology is considered, keep consequential decisions with a named person and review the security and governance boundary. To look at the wider operating conditions behind these gaps rather than the compliance items alone, work through the NDIS AI readiness assessment. For the current service lane and retained resources, visit NDIS continuity and support.