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§01Referral Agent

The only thing between you and your first participants is coordinator conversations.

You have the registration. You have the staff. You have the experience. What you don't have is a system watching NDIS groups and coordinator inboxes 24 hours a day.

30 min · Free · Written report same day

§02The Problem

Every day without a system is revenue already lost.

20+
Responses before you see the post
A coordinator posts a vacancy in your service area. By the time you see it manually, the conversation is already happening with someone else.
0
Coordinator relationships built at volume
Facebook comments don't build relationships. Consistent, direct outreach does. Without a system, it doesn't happen at scale.
$411
Per day, per vacant SIL bed
Unrecoverable NDIS revenue. 90 days empty is $36,986 gone. The referral pipeline is not a nice-to-have.

Type 1 — Vacancy pressure

Your beds are burning.

70–85% occupancy. Empty beds, $411/day leaving the account. You need coordinator conversations moving within weeks — not months. For you, this system is about speed. The guarantee is built around that.

Type 2 — Pipeline protection

Your beds are full. You want them to stay that way.

90–100% occupancy. The risk is the coordinator who fills 8 of your beds changing caseloads next quarter. One relationship change and you're exposed. For you, this system is about protection. Building depth before you need it.

Two kinds of providers book this call. Those with empty beds — 70–85% occupancy, $411 per bed per day draining the account, and speed is everything. And those who are full — 90–100% — but know that one coordinator caseload change could undo three years of relationship building overnight. The system does different work for each. Same install. Same price.

§03The Economics

The numbers before and after a system is installed.

Before install

Coordinator outreach happens when someone has time. It doesn't happen at volume.

Vacancies accumulate. Each empty bed costs $411/day in unrecoverable NDIS revenue.

You have 4–6 active coordinator relationships. Self-sustaining threshold is 20+.

Facebook placement posts get seen 6 hours late. Someone else responded in 4 minutes.

90 days post-install

40–60 coordinators added to your intelligence database every month. No one on your team touched them.

Facebook groups monitored 5× daily. Participant opportunities flagged to your phone within minutes.

Every coordinator reply logged. Response patterns tracked. Warm leads routed to you.

Vacancies get shorter. The database deepens. A competitor entering month 13 starts from zero.

Daily cost — one vacant SIL bed

$411

unrecoverable NDIS revenue

90-day vacancy gap

$36,986

per bed, per quarter

Median SIL funding per participant

$150k

per year

NDIS Price Guide and NDIA Quarterly Report data

§04What the Agent Does

Three systems. Running 24/7. Zero manual work.

FB
Facebook Monitoring
Scans NDIS Facebook groups in your service area 5–6 times per day. Every participant request and coordinator post comes through to your team on WhatsApp in real time.
EM
Coordinator Intelligence
200+ coordinators mapped and added to your intelligence database from month one. Outreach builds toward a relationship over time — not blasting vacancies. Every response logged.
LI
LinkedIn Engagement
Cadence templates for connecting with coordinators, LACs, and plan managers. Stays top of mind as they build their mental list of reliable providers.

AI that does the admin. Humans that do the care. The agent handles coordinator outreach, follow-up scheduling, and reply routing — not care decisions, not funding calculations, not participant assessments. Every warm lead comes to you. You make the call.

§05Real Result

Multi-site SIL provider. Week 1 system live.

Multi-site SIL provider — week 1

5/day
Opportunities
Week 1
System live
5
Participants placed

Community participants, simple cases. After we fixed their messaging framework, they had 5 participants placed that same week. The system gave them the volume. The sequences gave them the coordinator responses.

Referral network — coordinator relationship map
§06What Your Coordinators Receive

Under 80 words. Specific to their location. One question.

Subject: Barclay — quick question

Hey Sarah,

I came across your profile — you're working with participants in your area and I wanted to reach out directly.

We're Make a Difference Services. We've spent 8 years in the NDIS — support worker through to service manager — and we've recently registered as a provider in your area. We're taking community and SIL participants and we're in a position to move quickly when you need someone reliable.

Would it be worth a quick conversation this week?

Barclay
Make a Difference Services

Sent from iPhone

Personalised opener

References the coordinator's specific location and client type. Not a blast.

Credibility line

8 years in sector, specific career progression. Builds peer trust.

Single ask

One question. A quick conversation. Not a pitch, not a service menu.

Scale

The system sends this across 200+ coordinators. You respond to the replies.

§07What's Included

Everything needed to run the referral pipeline.

48-Hour Vacancy Alert — coordinators actively onboarding new participants in your service area, delivered within 48 hours of install
Coordinator Intelligence File — response patterns, caseload profile, and referral pathway preferences for every coordinator in your registration area
Navigator Readiness Playbook — what your coordinator intelligence database looks like at 30, 90, and 365 days
Coordinator Intelligence System — 200+ coordinators mapped and added to your database from month one, deepening every month it runs
Facebook group monitoring — participant opportunities delivered to WhatsApp daily
LinkedIn and messaging frameworks with response templates
First month of optimisation and coaching included
§08Timeline

Live in three weeks. Active coordinators within ninety days.

Week 1
Audit + Configure
We map your service areas, build your coordinator intelligence database, and configure Facebook group monitoring for your NDIS registration areas.
Week 2
Build + Test
Email sequences built and tested. WhatsApp delivery set up. Messaging frameworks tailored to your experience and service type.
Week 3
Go Live
System active. Opportunities start flowing. You respond. We're there for the first month to optimise and fix messaging.

The Guarantee

A coordinator who actively engages with your intake pathway within 90 days — or a full refund.

4 installs per month — fixed capacity

We run a hard limit on installations to protect build quality and guarantee fulfilment. When the month fills, the next available start moves out. If you want to hold a slot, we need to confirm today.

Next step

Get the system built for your operation.

30 minutes. We map your exact gaps, quantify the cost, and tell you which agent to install first. Written report yours to keep.

Book Free Diagnostic

No cost · No commitment · Written report in your inbox same day