Build n Bloom · Referral Agent
The only thing between you
and your first participants is
coordinator conversations.
You have the registration. You have the staff network. You have the experience. What you don't have is a system watching NDIS groups and coordinator inboxes 24 hours a day.
The Problem
The Economics
Before install
Coordinator outreach happens when someone has time. It doesn't happen at volume.
Vacancies accumulate. Each empty bed costs $411/day in unrecoverable NDIS revenue.
You have 4–6 active coordinator relationships. Self-sustaining threshold is 20+.
Facebook placement posts get seen 6 hours late. Someone else responded in 4 minutes.
60 days post-install
40–60 coordinators are in active 12-week sequences. No one on your team touched them.
Facebook groups monitored 5× daily. Matches flagged to your phone within minutes.
Every coordinator reply logged. Warm leads routed to you. Your only job: respond.
Vacancies get shorter. Each referral conversation is a potential participant placed.
Daily cost of one vacant SIL bed
$411
unrecoverable NDIS revenue
90-day vacancy gap
$36,986
per bed, per quarter
$150,000 median annual SIL funding per participant · NDIS Price Guide and NDIA Quarterly Report data
What the Referral Agent Does — 24/7
AI that does the admin. Humans that do the care. The agent handles coordinator outreach, follow-up scheduling, and reply routing — not care decisions, not funding calculations, not participant assessments. Every warm lead comes to you. You make the call.
Real Result — Adelaide + Sydney Provider
Community participants, simple cases. After we fixed their messaging framework, they had 5 participants placed that same week. The system gave them the volume. The sequences gave them the coordinator responses.
What's Included
What Your Coordinators Receive
Subject: Barclay - quick question
Hey Sarah,
I came across your profile — you're working with participants in the Inner West and I wanted to reach out directly.
We're Make a Difference Services. I've spent 8 years in the NDIS — support worker through to service manager — and we've just registered as a provider in Sydney. We're taking community and SIL participants and we're in a position to move quickly when you need someone reliable.
Would it be worth a quick conversation this week?
Barclay
Make a Difference Services
Sent from iPhone
Under 80 words. Personalised to their location. Single question. The system sends this across 200+ coordinators — you respond to the replies.
Timeline
The Guarantee
New referral activity within 60 days of go-live — or a full refund.
4 installs per month — fixed capacity
We run a hard limit on installations to protect build quality and guarantee fulfilment. When the month fills, the next available start moves out. If you want to hold a slot for April, we need to confirm today.
Build n Bloom · richard@buildnbloom.io · buildnbloom.io