Overdue policy reviews
found before an auditor does.
Most providers discover a compliance gap when someone asks for the evidence package. The Compliance Agent tracks every review date and assembles the package on demand. How it works.
The problem this agent addresses
A provider runs compliance tracking through a shared spreadsheet and calendar reminders, inconsistently maintained. There is no dedicated compliance officer. Review dates live in someone's memory or a reminder that a second person can delete.
A previous audit was passed because one person managed the preparation over weeks of manual work. When that person leaves, the knowledge leaves with them. The gaps below are the kind that surface during an internal review — or worse, during the audit itself.
The kinds of gap the agent is built to surface
- —Incident Management Policy — overdue for review past the annual cycle NDIS requires
- —Behaviour Support Policy — no version history, original draft date unknown
- —Medication Management Procedure — required staff sign-off not completed
- —Worker Screening records — a clearance lapsed without anyone being alerted
- —Reportable Incidents register — entries missing mandatory fields
What the Compliance Agent does
Every policy, procedure, and certification in the register tracked against its review cycle. Review dates, responsible staff, and sign-off status maintained automatically. No spreadsheet upkeep required.
60-day, 30-day, and 7-day warnings sent to responsible staff with direct links to the relevant document. Unresolved alerts escalate to the director automatically. Nothing falls through a gap because someone deleted a calendar reminder.
On-demand evidence package generation — current policy versions, review history with timestamps, staff acknowledgements, worker screening records. Produced in minutes, not weeks.
When the agent classifies an incident as reportable, it drafts the notification and routes it for human confirmation — surfacing the obligation and the deadline. It never submits to the NDIS Commission on its own. The classification informs the decision; a person makes it.
How it runs
The register goes in; each policy gets a cycle
The full policy register is loaded. Each policy is assigned a review cycle — annual, biennial, or triggered by regulatory change — and a responsible staff member. Escalation is configured: a 60-day warning, a 30-day warning, and a 7-day final alert, escalating to the director if unresolved.
Review dates maintained without a spreadsheet
Every policy, procedure, and certification is tracked against its review cycle. Review dates, responsible staff, and sign-off status are maintained automatically. Nothing falls through a gap because someone deleted a calendar reminder.
The right person is warned before the date passes
Warnings fire to responsible staff with a direct link to the relevant document. Unresolved alerts escalate to the director. The agent produces a prioritised overdue list ranked by renewal impact, so the most consequential reviews surface first.
The audit package is ready on demand
Current policy versions, review history with timestamps, staff acknowledgements, and worker screening records are assembled into a structured evidence package in minutes rather than weeks — whenever an auditor asks.
Where this stands
The Compliance Agent is available as a standalone install. We have not yet published a client result for it. When a provider we install for consents to share their numbers, this page will carry the documented before and after — not before.
July 2026 — NDIS registration changes
New NDIS practice standards and registration requirements take effect from July 2026. SIL providers face additional documentation obligations. Providers who have not updated their compliance frameworks will be required to do so at renewal — with shorter notice periods than prior cycles. The Compliance Agent is configured to track against the updated standards as they are published.
The guarantee
Automated alerts fire at 60, 30, and 7 days before each review deadline, and unresolved alerts escalate to the director. Guarantee terms are set per install and confirmed in writing before we begin.
One-time install. No retainer required.
Book a diagnostic to assess your compliance exposure before the July 2026 changes.
Book Operational DiagnosticFree 30-minute session. No pitch before the diagnostic.