The coordinators placing participants this week already have a shortlist.
This call maps whether you're on it.
30 minutes. You leave with the number — what your coordinator gap costs per month, in dollars, from your occupancy and your rate. Written recommendation in your inbox 10 minutes after we hang up. Yours whether you proceed or not.
90-day coordinator engagement guarantee · documented before you pay anything
We hold 14 coordinator relationships for one provider. Not one has gone quiet. The operators who built this scaled an NDIS provider from zero to 26 homes across 13 years in the sector.
Richard Opondo & Rayan Ratego, founders · we operated the businesses we now build for
What you get in the first 10 minutes
Four steps.
Thirty minutes.
Map your coordinator coverage
We pull the active support coordinators, LACs, and discharge planners operating in your service area. Then we look at how many you have active relationships with. The gap between those two numbers is what the call is built around.
Calculate what the gap costs
At your current occupancy rate and average participant revenue, we put a monthly dollar figure on your coordinator coverage gap. Your numbers, your area, your rate — not sector averages.
Assess Referral Agent fit
Not every operation is at the right stage for a Referral Agent install. We tell you directly whether the fit exists — and if it doesn't, you leave knowing exactly what to fix first and in what order.
Deployment blueprint
If the fit is there: first coordinator targets, go-live timeline, and the 90-day guarantee terms in writing — before you commit a dollar. If it isn't, you keep the coverage map.
Month 3 — what it looks like
200+ coordinators mapped in your service area. A warm coordinator's reply routed straight back to you while it's still warm. A coordinator database that logs every open, every reply, every engagement, and compounds every month the system runs. The provider who started this in January has a 90-day head start on every competitor who starts in April.
The Coordinator Gap Diagnostic
Five questions. One gap, quantified.
The diagnostic is a structured mapping session, not a chat. Five questions build your coordinator coverage picture — the total referral sources in your area, your current reach, the gap, what it costs, and whether the Referral Agent closes it.
01
Coordinator reach
“How many support coordinators in your service area did your team actively contact last month?”
Reveals outreach volume gap vs. 40–60/month benchmark
02
Referral recency
“Of your current coordinator relationships — how many have sent a referral in the last 90 days?”
Identifies dormant relationships and active referral base size
03
Response speed
“When a coordinator you've never spoken to contacts you about a participant — what happens in the next 4 minutes?”
Response time is the primary signal coordinators use to assess provider reliability
04
Coverage map
“How many active support coordinators operate in your primary service area? Not how many you know — how many exist.”
The total referral opportunity your operation is currently visible to
05
Shortlist position
“If a coordinator had a complex participant tomorrow and hadn't heard from you in 6 weeks — which provider are they calling instead?”
Names the competitor advantage built from consistent presence, not quality
These five questions take 15 minutes. The remaining 15 are yours — to ask anything about the Referral Agent, the system architecture, the guarantee, or what the first 30 days look like in practice.
What you walk away with
Five deliverables. No obligation.
You keep the coverage map and the gap calculation whether you proceed or not. Book it, take the numbers, walk away — nothing here is contingent on you buying anything.
Coordinator Coverage Map
The number of active support coordinators, LACs, and discharge planners operating in your service area — compared to how many you currently have active relationships with. The gap in that comparison is the number the call is built around.
Gap Cost Calculation
What your coordinator coverage gap costs per month in missed placements, calculated from your occupancy rate and average participant revenue. Dollars, not percentages.
Referral Agent Fit Assessment
Whether the Referral Agent is the right first install for your operation. If it isn't the right fit, we tell you what to address first and why.
Referral Agent Deployment Blueprint
If the fit exists: first coordinator targets, go-live timeline, and the 90-day coordinator engagement guarantee terms — documented in writing before you commit anything.
Yours regardless of outcome
The coverage map and gap calculation are yours whether you proceed or not. You leave with the numbers either way. The 30 minutes doesn't cost you anything except the 30 minutes.
The guarantee
90
days for a coordinator to
actively engage with your intake pathway.
Or your money back.
If a coordinator hasn't actively engaged with your intake pathway within 90 days — full refund. No conditions.
The coordinator database, the outreach sequences, and everything built stays with you regardless of outcome. Documented in a one-page terms letter, signed before you pay anything.
Documented · Signed · Yours to keep regardless of outcome
The four things providers check before they commit
What providers ask before they book.
We're already doing coordinator outreach.
Your team can reach 10–15 coordinators per month if they're disciplined about it. The system is built to run outreach to 40–60 — every interaction logged to a database you own, with reply detection that routes a warm coordinator's reply back to you fast. That's not a process difference. It's a reach difference. If your current outreach is producing the referrals you need, this call isn't for you.
We're not sure this is the right time.
The call tells you whether it is. If your operation isn't ready for a Referral Agent install — wrong stage, wrong infrastructure, wrong capacity — we say so, and we tell you what needs to be in place first and in what order. You leave with that sequence either way. Meanwhile, every quiet month a coordinator builds their shortlist with whoever reached them last. The timing question answers itself once you see the gap in dollars.
How is this different from a sales call?
We map your service area, calculate your coordinator coverage gap, and tell you whether the Referral Agent fits your operation. If it doesn't, we say so and point you elsewhere — we've done that before. That's what makes the 30 minutes worth attending.
We already have a CRM for coordinator relationships.
Most providers do — usually a spreadsheet with fields nobody updates consistently. The Referral Agent doesn't replace your CRM. It handles the outreach volume, the follow-up sequencing, and the reply routing that no CRM makes easy to run when you're reaching 40–60 new coordinators a month.
One question the call answers in the first 10 minutes
How many active support coordinators operate in your service area right now — and how many have you reached in the last 90 days?
That gap, in dollars, is what the call maps first. The remaining 20 minutes are yours.
If we can't identify an agent that pays for itself within 90 days — we'll tell you on the call. No obligation. Every install carries a written 90-day guarantee, documented before you pay anything.
Richard scaled a provider from 0 to 26 SIL homes. Between us, that's 13 years in the NDIS sector. We built the Referral Agent because we needed it and it didn't exist. The diagnostic is calibrated from what we saw break — not from a consulting slide deck.
Quick check before we open the calendar
When are you looking to get started?