ECOMMERCE · $1M–$10M DTC
14-hour support response.
An agent fixes that in 2 minutes.
The average DTC store loses $48,000/year to slow support, unreviewed returns, and dormant customers. Three agents handle tier-1 support, retention, and returns — 24/7, without a VA on retainer.
Customer Support Agent
Handles tier-1 support tickets — order status, shipping queries, sizing help — in under 2 minutes, 24/7.
Response time from 14 hrs to under 2 min. CSAT up 22% in first 60 days.
Guarantee: First-response SLA under 2 minutes on all tickets within 21 days — or full refund.
Manual equivalent: $3,500/mo VA or support hire
Install: $3,500 · Retainer: $450/mo
Retention Agent
Re-engages customers who haven't purchased in 60+ days with personalised win-back sequences and product recommendations.
8–12% of dormant list reactivated monthly. $18k+ recovered revenue per quarter.
Guarantee: Win-back sequence live and converting within 21 days.
Manual equivalent: $3,500/mo VA or support hire
Install: $3,000 · Retainer: $450/mo
Review & Returns Agent
Automates post-purchase review requests, handles return intake, pre-validates reasons, routes escalations.
Review rate 3x. Return processing time down 68%. Zero missed refund windows.
Guarantee: Returns triage live and logging within 14 days.
Manual equivalent: $3,500/mo VA or support hire
Install: $2,500 · Retainer: $400/mo