Build n Bloom · Triage Agent
After-hours incident intake, severity classification, on-call routing, and audit narrative — without a human on duty.
The Problem
The incident itself is not the risk. The missing audit trail is.
An incident is reported at 2am. Your on-call worker takes the call, handles it, and goes back to sleep. No record. No severity classification. No notification log. Six months later an auditor asks what happened. Nobody remembers. That gap is the liability.
How It Works
Week 1 — Intake design
We map your existing incident categories against NDIS reporting requirements. Severity thresholds defined. On-call routing tree configured.
Week 2 — Voice and messaging build
Voice agent and SMS intake channels built and tested. Every contact logged with timestamp, severity classification, and routing outcome.
Weeks 3–4 — Audit narrative layer
Narrative generation configured — every incident produces a structured report ready for your quality manager and NDIS Commission if required.
Real Result
Sydney SIL provider — 8 homes, 3 on-call staff, recurring after-hours incident logging failures.
Before install
After-hours incidents logged in a WhatsApp group — no formal record.
Severity classification done ad hoc — inconsistent across staff.
Audit inquiry required 3 weeks to reconstruct a single incident timeline.
After install
Every after-hours contact logged automatically — timestamp, classification, routing outcome.
On-call staff notified within 90 seconds of any severity-1 classification.
Audit timeline produced in under 4 minutes for any incident in the system.
One avoided reportable incident finding estimated at $40,000 in rectification and legal cost.
AI that does the admin. Humans that do the care. The agent classifies severity and routes the right people — it does not make care decisions. When an incident requires a human response, the agent routes it immediately. The participant is never waiting on an AI decision. The AI handles the record so the human can handle the care.
The Guarantee
After-hours operations audit-defensible within 60 days of go-live.
Find out what happens when an incident is reported at 2am in your operation.
The Operational Diagnostic walks through your after-hours intake process and calculates the audit exposure. Thirty minutes. The answer will be clear.
SIL providers operating after-hours without a structured incident system are carrying unquantified audit liability today.
Build n Bloom · richard@buildnbloom.io · buildnbloom.io